Frequently Asked Questions

🛍️ Ordering & Shipping

How long will my order take to arrive?

We typically ship orders within 1–2 business days. Standard shipping within the U.S. takes 4–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently, we only ship within the United States. We’re working on international options soon!

Will I get a tracking number?

Yes! Once your order ships, you’ll receive a tracking link by email so you can follow your bag’s journey.

🎒 Product Info

What age are CloudsLove bags suitable for?

Our bags are designed for children aged 4 to 12. They're perfect for preschool, elementary, and early middle school use.

Are your bags waterproof?

CloudsLove bags are made with water-resistant materials to handle light spills and splashes. They’re also easy to wipe clean.

Can my child carry this comfortably?

Absolutely! Our bags are lightweight and come with padded shoulder straps for ergonomic comfort — even when fully packed.

🔄 Returns & Exchanges

Can I return my bag?

Yes! We offer a 7-day return window. The bag must be unused and in its original packaging. Please visit our Returns Policy page for details.

How do I start a return?

Just email us at support@cloudslove.com with your order number and reason for return. We'll take care of the rest.

💙 Kids Collab Program

How can my child be featured on your page?

We love showcasing confident, creative kids! Visit our Kids Collab Program page to learn how to apply.

Is there a cost to participate?

No — if your child is selected, we send the bag for free in exchange for a few cute photos or a reel using the bag.

📩 Still Have Questions?

We’re here to help! Email us at info@optimabags.com or message us on Instagram at @cloudslovebags.